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2025-05-26

How Feature Wall Increased Lead Response with Speedbots

If you run a interior design business in Malaysia —  you’ve probably faced this: Your Instagram DMs are full.Your WhatsApp is pinging.Facebook comments are piling up.And somewhere in all that chaos… a hot lead gets lost. That was exactly the situation for one growing Feature Wall brand. Until they discovered SpeedBots.io, an AI-powered automation platform that helped them respond faster, follow up smarter, and convert more customers — all while sounding just like a real person. ✅ How SpeedBots Solved It 1. All-in-One Inbox for Social Media The first thing they did? Connect Instagram, WhatsApp, and Facebook to a single dashboard using SpeedBots.Now, every message from every platform comes to one place — and the AI replies instantly to FAQs like: No more missed messages. No more manual copy-pasting. 2. Instant Consultations, Booked in Chat Through chatbot-powered flows, customers can now book free design consultations or request custom quotes right from the chat window. No need to wait for the team to reply No miscommunications or missed slots Just smooth scheduling — 24/7 3. Facebook Comment Automation for Raya Campaigns This feature turned out to be a game-changer during festive periods. SpeedBots was used to automatically reply to every comment on their Facebook ads: Every commenter became a qualified lead — instantly engaged and tagged for follow-up. 4. Performance Tracking Using SpeedBots Analytics, the team tracked: Response rates Most-asked questions Conversion trends Drop-off points in the booking flow This gave them data-backed clarity on what worked — and what to improve next. The Results  52% increase in qualified leads  70% faster replies across Instagram, Facebook & WhatsApp 2x more Raya promo conversions through automated comment replies  Less stress for the team — who could now focus on closing deals instead of answering repeat questions 4. Achieved Results at a Glance ✅ Faster Responses: 50% less time spent on manual replies, improving lead conversion✅ Higher Bookings: 2X more consultations booked in 6 weeks via automated scheduling✅ Better Engagement: 40% increase in interactions from targeted WhatsApp/Instagram campaigns✅ Improved Customer Experience: Clients received instant answers, reducing drop-offs and boosting trust

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2025-05-26

How Lash Point Handled a Viral Order Surge Without Breaking Customer Support

  When a beauty brand goes viral, it’s usually great news — until your inbox explodes with order tracking requests, payment confirmations, and  The Goal: Post-Purchase Support That Feels Personal — At Scale Lash Point didn’t just want a chatbot. They needed a smart support assistant that could: Ease the pressure on their support team — especially during sales peaks Keep customers happy after purchase to improve loyalty ✅ The Solution: Smart Support That Understands the Customer Rapid Deployment Within 48 hours, Lash Point launched an support flow using SpeedBots that could: Respond with relevant updates or guide the customer to the next step Route complex queries to human agents — without losing context Real-Time Order Tracking With integration to logistics systems, allowing the bot to pull real-time courier updates based on customer messages — no manual checking needed. The Results ✅ 85% of inquiries were handled automatically, without human intervention ✅ Support load dropped dramatically, even as order volume surged ✅ Response time improved, boosting customer satisfaction

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2025-05-26

How Ayurv Spa Uses AI to Automate Conversations and Recover Leads — the Malaysian Way

In today’s fast-paced digital landscape, speed matters. But in Malaysia, where warmth and personal connection still play a big role in buying decisions, speed alone isn’t enough. Customers want fast replies — delivered in a friendly, natural tone. That’s something Ayurv Spa, a leading wellness and Ayurvedic brand in Malaysia, understood deeply. With growing interest in their services, they found themselves overwhelmed by customer inquiries coming in through WhatsApp and Instagram. The Challenge: A Growing Pile of Repetitive Questions Before any automation was put in place, Ayurv’s team was handling the same questions every day: “Do you have female therapists?” “How much is your detox massage?” “Is walk-in allowed?” These were common, valid questions — but answering them one by one took up valuable time. More importantly, many potential clients would ask a question, then vanish without booking. It was difficult to know which leads were serious and which were just browsing. In a country like Malaysia, where conversations are often casual and polite, Ayurv knew that a robotic chatbot wouldn’t be well-received. They needed something that could sound human, friendly, and still get things done. The Shift: Conversational AI That Feels Personal Ayurv decided to adopt a smart conversational AI — one designed to sound more like a helpful spa assistant than a scripted machine. The AI could understand casual Malaysian English (Manglish), respond warmly, and most importantly, guide customers toward the next step without sounding pushy. Now, inquiries are handled almost instantly — whether it’s about massage types, booking policies, or therapist preferences. Customers get a fast, friendly response, any time of day. The Result: Happier Customers, More Bookings The result? Fewer missed opportunities and more confirmed bookings. By removing the friction in early conversations, Ayurv saw more prospects convert into real customers. Their front desk team was also freed up to focus on in-person guests, rather than toggling between multiple chats. The Takeaway For service brands in Malaysia, especially in personal-care industries like wellness and spa, customer expectations go beyond automation. The tone, the friendliness, and that familiar way of chatting — it all matters. Ayurv Spa’s experience shows that when AI is done right, it doesn’t replace the human touch — it enhances it.

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2025-05-26

How Laser Electronics Simplified Spare Part Management with SpeedBots

How Laser Electronics Simplified Spare Part Management with SpeedBots Laser Electronics used to handle spare part queries manually searching through multiple documents for every request. It was slow, labor-intensive, and impacted customer service. The Challenge Too many documents, too much delay. Support was bogged down matching parts, checking stock, and quoting prices. The Solution: AI Support, All in One Flow Laser Electronics now handles everything through SpeedBots: Customers share their issue, and the bot guides them. No model number? Just upload a photo — SpeedBots detects it. Unsure about the part? The bot shows a product diagram to pick from. It instantly checks inventory, confirms the part, and gives pricing. Finally, customers can place an order or book a technician — right in chat. The Results ✅ 80% faster response time ✅ Fewer support staff needed ✅ RM10,000–RM20,000 saved monthly ✅ Improved customer experience and higher service conversions Why It WorksEverything happens inside SpeedBots — no document searching, no switching systems. AI handles the heavy lifting, making spare part support faster, smarter, and more scalable.

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2025-02-22

How Speedbots Can Transform Customer Support for Restaurants

1. 24/7 Support with AI-Powered ChatbotsSpeedbots’ AI-powered chatbots ensure your customersreceive instant answers to their queries, anytime, anywhere. This is especiallyuseful during non-operating hours or peak times when staff are busy.Key Features: Answer FAQs about menu items, operating hours, and dietary options. Handle reservation requests and order inquiries seamlessly.Provide personalized recommendations based oncustomer preferences.2. Streamline Online Reservations andOrdersSpeedbots integrates with your onlinesystems to make reservations and order tracking effortless for both customersand staff.How It Helps: Automate the reservation process, reducing manual errors and wait times. Provide real-time updates on delivery and takeaway orders. Manage high volumes of requests efficiently during busy hours.3. Handle Complaints Professionally andEfficientlySpeedbots can assist in managing customercomplaints by automating the initial response and escalating issues to theright team.Benefits: Quickly acknowledge customer concerns with pre-set templates. Direct complaints to the appropriate staff member or manager for resolution. Track recurring issues to identify trends and improve processes.4. Enhance Engagement ThroughOmnichannel SupportWith Speedbots, restaurants can engage withcustomers across various platforms, including WhatsApp, Facebook Messenger,Instagram, and more—all from a single dashboard.Advantages: Centralize customer interactions for streamlined management. Ensure consistent messaging across all platforms. Reach customers where they are most active.5. Collect and Analyze FeedbackAutomaticallySpeedbots can send automated surveys aftercustomer interactions or dining experiences, making feedback collection abreeze.Features: Send post-visit or post-order feedback forms via chat or email. Analyze customer satisfaction scores to identify areas for improvement.Personalize follow-up offers based on customerresponses.6. Save Time and Reduce CostsBy automating repetitive tasks, Speedbotsfrees up your staff to focus on delivering exceptional in-person service, allwhile reducing operational costs.Efficiency Gains: Eliminate the need for additional staff to handle online inquiries. Reduce wait times for customer responses. Streamline backend processes like order management and data entry.7. Personalize Customer ExperiencesSpeedbots uses AI and data analytics toprovide personalized interactions, making every customer feel valued.Personalization Features: Recommend menu items based on previous orders or preferences. Remember special requests for returning customers (e.g., seating preferences). Offer loyalty rewards or discounts through automated messages.8. Boost Brand ReputationSatisfied customers are more likely toleave positive reviews, and Speedbots helps ensure every customer interactionis smooth and professional.How Speedbots Contributes: Proactively address issues before they escalate. Engage with customers in a timely and helpful manner. Build a reputation for responsive and tech-savvy customer support.