How Lash Point Handled a Viral Order Surge Without Breaking Customer Support
When a beauty brand goes viral, it’s usually great news — until your inbox explodes with order tracking requests, payment confirmations, and
The Goal: Post-Purchase Support That Feels Personal — At Scale
Lash Point didn’t just want a chatbot. They needed a smart support assistant that could:
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Ease the pressure on their support team — especially during sales peaks
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Keep customers happy after purchase to improve loyalty
✅ The Solution: Smart Support That Understands the Customer
Rapid Deployment
Within 48 hours, Lash Point launched an support flow using SpeedBots that could:
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Respond with relevant updates or guide the customer to the next step
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Route complex queries to human agents — without losing context
Real-Time Order Tracking
With integration to logistics systems, allowing the bot to pull real-time courier updates based on customer messages — no manual checking needed.
The Results
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✅ 85% of inquiries were handled automatically, without human intervention
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✅ Support load dropped dramatically, even as order volume surged
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✅ Response time improved, boosting customer satisfaction
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