Privacy Policy

Information We Collect

We collect personal information through the following means:

Provided by You

• Name, email address, phone number, and business details when you register or use our platform.

Technical Data

• IP address, device type, operating system, and browser type collected automatically.

Chatbot Conversations

• Conversation logs, interaction patterns, and chatbot session data.

Usage Data

• Log files, timestamps, and WhatsApp Business account and messaging activity.

Lawful Basis for Processing

We process personal data based on the following lawful grounds under GDPR:

Consent

• When you voluntarily provide information to the chatbot or our platform.

Contract

• When processing is necessary to deliver our services under agreement.

Legitimate Interest

• For analytics, service improvement, and fraud prevention purposes.

Legal Obligation

• When required by applicable laws and regulations.

How We Use Your Information

We use the information we collect to provide, operate, and maintain our WhatsApp Business messaging and chatbot services:

• Manage your account and process transactions securely.
• Improve and optimise our platform based on usage insights.
• Send service-related notifications and respond to your enquiries.
• Ensure platform security and prevent fraudulent activity.
• Comply with applicable legal requirements and obligations.

WhatsApp Business API Usage

Speedbots uses the WhatsApp Business API to enable business messaging for our users. We access and process WhatsApp data solely to deliver the features and functionality of our platform.

We do not use WhatsApp data for unauthorised advertising, spam, or any purpose that violates Meta's Platform Terms. All usage is in full compliance with Meta's policies and developer guidelines.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws.

Once data is no longer needed, it will be securely deleted or anonymised in accordance with our data lifecycle policies.

Your Rights Under GDPR

As a data subject, you hold the following rights. Contact us at any time to exercise them:

• Right to Access — Obtain a copy of your personal data we hold.
• Right to Rectification — Correct inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data.
• Right to Restrict Processing — Limit how we process your data.
• Right to Data Portability — Receive your data in a machine-readable format.
• Right to Object — Object to processing based on legitimate interests.
• Right to Withdraw Consent — Withdraw at any time without affecting prior processing.

Data Security

We implement robust technical and organisational measures to ensure the security of your personal data:

• End-to-end encryption in transit.
• Secure cloud storage with restricted access.
• Regular vulnerability and security audits.
• Role-based access control.

Cookies and Tracking

Our website and chatbot may use cookies or similar tracking technologies for analytics, service improvement, and personalisation.

You can adjust your browser settings to refuse cookies, but this may affect chatbot functionality and your overall experience on our platform.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that a child has provided us with personal data, we will take immediate steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be posted at speedbots.io or made available upon request. We encourage you to review this page periodically.